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Privacy Policy

Last Updated: 29/10/2025

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This Privacy Policy explains how Elevate English GCSE (“we”, “us”, or “our”) collects, uses, stores, and protects your personal data when you visit elevateenglishgcse.com (“the Site”) or use our services, including downloadable revision materials, video content, and tutoring sessions (collectively, the “Services”).

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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We use Wix.com to host our website. Your data may be stored through Wix’s data storage, databases and general applications. They store your data on secure servers behind a firewall.

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1. Who We Are

Business Name: Elevate English GCSE
Email: missc@elevateenglishgcse.com
Contact Number: +44 7939 304468

We act as the data controller for your personal data.

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2. What Information We Collect

We collect personal data directly from you when you interact with our Site or Services. This may include:

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a. Account Information

  • Name

  • Email address

  • Password

  • Date of birth (if applicable)

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b. Payment Information

  • Billing address

  • Payment details (processed securely by our payment provider, e.g. Stripe or PayPal — we do not store full card information)

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c. Tutoring Information

  • Communication records (e.g. chat or email history)

  • Notes or progress reports (if applicable)

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d. Technical Data

  • IP address

  • Browser type

  • Device information

  • Cookies and usage data

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e. Parental/Guardian Information

If you are under 18, we may collect limited information about your parent or guardian to manage consent and communication.

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3. How We Use Your Data

We use your data to:

  • Provide and manage your account

  • Deliver purchased materials and tutoring sessions

  • Process payments and invoices

  • Communicate updates, support, or promotions (with your consent)

  • Improve our Site and Services

  • Comply with legal obligations

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4. Legal Basis for Processing

We process your personal data based on one or more of the following lawful grounds:

  • Contract: To provide the products or services you’ve purchased.

  • Consent: Where you’ve given explicit permission (e.g., marketing emails).

  • Legal obligation: To comply with UK laws or tax regulations.

  • Legitimate interest: To improve our products and protect our users.

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5. How We Store and Protect Your Data

  • Data is stored securely on UK or EU-based servers using encryption and access controls.

  • Only authorised staff and contractors have access to your personal data.

  • We regularly review our security measures to prevent unauthorised access, loss, or misuse.

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6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this Policy or to meet legal requirements.
Typically, this means:

  • Account data: retained while your account is active.

  • Payment records: kept for up to 6 years (for tax compliance).

  • Tutoring records: deleted after 12 months of inactivity.

You may request deletion of your data at any time (see Section 9).

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7. Sharing Your Data

We never sell your data.
We may share information with trusted third parties who help us operate our business, including:

  • Payment processors (e.g., Stripe, PayPal)

  • Learning management systems or video hosting platforms

  • IT and website hosting providers

  • Email or communication service providers

All third parties are required to process data securely and only for the purpose of providing contracted services.

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8. Cookies

Our Site uses cookies to:

  • Improve your browsing experience

  • Remember login details and preferences

  • Analyse website traffic

You can manage or disable cookies in your browser settings.
See our [Cookie Policy] for more information (we can write this next if you like).

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9. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access a copy of your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (“right to be forgotten”)

  • Restrict or object to certain processing

  • Request data portability

  • Withdraw consent at any time (for marketing or optional features)

To exercise any of these rights, please email missc@elevateenglishgcse.com.
We will respond within one month of your request.

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10. Children’s Privacy

We understand that some users may be under 18.

  • Children under 13 must have parental consent to register or use tutoring services.

  • We collect only necessary information and communicate with parents or guardians when required.

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11. International Data Transfers

If we transfer personal data outside the UK or EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner’s Office (ICO).

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12. Marketing Communications

We may send you newsletters, offers, or updates — but only if you’ve opted in.
You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

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13. Changes to This Policy

We may update this Privacy Policy periodically.
Any changes will be posted on this page with the updated date at the top.
Your continued use of our Site after such updates means you accept the revised Policy.

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14. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at via the contact page within this site.

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