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Terms & Conditions

Last Updated: 07/11/2025

Welcome to Elevate English GCSE (“we”, “us”, “our”). These Terms and Conditions (“Terms”) govern your use of our website elevateenglishgcse.com (the “Site”) and all related products and services, including downloadable materials, videos, and tutoring sessions (collectively, the “Services”).

By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

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1. About Us

Business Name: Elevate English GCSE
Registered Address: Office 15626
182-184 High Street North
East Ham
London
E6 2JA
Email: missc@elevateenglishgcse.com
Contact Number: +447939304468

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2. Eligibility

You must be at least 13 years old to use our Site. If you are under 18, you must have consent from a parent or guardian to purchase or participate in tutoring sessions.

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3. Services We Provide

We offer:

  • Downloadable revision materials such as worksheets and study guides.

  • Pre-recorded and live video lessons.

  • One-to-one or group tutoring sessions.

All materials are intended for educational purposes only and should not replace formal schooling.

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4. Account Registration

To access certain features, you may need to create an account. You agree to:

  • Provide accurate, up-to-date information.

  • Keep your login details secure.

  • Be responsible for all activity on your account.

We reserve the right to suspend or terminate your account if we believe you have violated these Terms.

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5. Payments and Pricing

  • All prices are shown in GBP (£) and include applicable VAT (if applicable).

  • Payments are processed securely through Wix Payments/Stripe.

  • We reserve the right to change prices at any time.

  • Access to digital materials is granted upon successful payment unless otherwise stated.

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6. Refunds

Digital Products (worksheets, study guides, pre-recorded lessons, writing frames, and any other downloadable material):
Due to the nature of digital downloads, refunds are not available once materials have been accessed or downloaded, in accordance with UK consumer law.

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7. Intellectual Property

All content on this Site — including but not limited to text, graphics, videos, worksheets, and logos — is the property of Elevate English GCSE or its licensors.

You are granted a non-transferable, non-exclusive license to use purchased materials for personal, non-commercial use only.
You must not:

  • Share, resell, or distribute materials.

  • Record or redistribute video lessons or tutoring sessions.

  • Reproduce any part of the content for commercial use.

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8.Tutoring Policy​

  • We do not guarantee specific grades or results.

  • All sessions should take place through approved online platforms (e.g., Zoom or Google Meet).

  • Tutors and students must maintain professional and respectful conduct at all times.

  • We follow UK safeguarding guidelines for online tuition. Any concerns will be handled in line with our safeguarding procedures.

  • Families receive a full tutoring agreement outlining payment terms, cancellations, expectations and safeguarding procedures before starting lessons.

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9. Disclaimer

While we strive to provide accurate and up-to-date educational materials, we make no guarantee that use of our Services will result in improved exam performance.
All content is provided on an “as is” basis without warranties of any kind.

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10. Limitation of Liability

To the fullest extent permitted by law, Elevate English GCSE and its affiliates will not be liable for any indirect, incidental, or consequential damages arising from your use of our Services.

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11. Privacy Policy

Your privacy is important to us. Please refer to our [Privacy Policy] for details on how we collect, store, and process your personal data in accordance with the UK GDPR.

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12. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with the new effective date. Continued use of our Site constitutes acceptance of any changes.

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13. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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14. Contact Us

If you have questions about these Terms, please contact us through the contact form on this site.

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